Shipping & Returns
UK Standard Delivery: £15 (Includes Highlands & Islands of Scotland, Northern Ireland & other UK Islands)
We aim to deliver all orders which are handmade by us in our workshop within 5 working days. Many items can be upgraded to our three (working) day express service for £25.00, if this service is available it will be listed within the individual product page options. If you have a query about delivery for a product, please contact us.
If upgrading to a three (working) day express service, a signature will be required. Please ensure you supply us with a mobile phone number so that the courier can be in touch with you.
We can also ship internationally. Delivery is charged in accordance with size and destination, so please check individual product pages as the below is a guide. We cannot be held responsible for items that are delayed via customs entering the country.
Damaged Orders: We try our very best to package your orders so that they arrive with you in perfect condition. Sadly though we know that sometimes damage can occur in the process - resulting in damaged or faulty items. Should this happen to you - please don’t worry, we will sort it for you as quickly as humanly possible. All you need to do is contact us along with an image of your faulty item and we will advise how best we can assist you.
If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively enclose a note with your contact and order details.
We always recommend using a tracked service to return your item - we cannot be held responsible for items that go missing in the return post.
Returns, Black Rose Designs, Wester Glasslie Farm, Falkland, KY6 3HQ
Returning non-personalised items for a refund
Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made, or ordered with your choice of name, location, material, message, or other customised feature making the item unique to you.
We can all be indecisive from time to time - if you change your mind about a non personalised item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.
We will process your refund directly to your debit /credit card or paypal account within 30 days at the very latest, subject to the above terms & conditions.